FAQ's
Are we really riding around in a vehicle?
Yes! You will be riding around Prescott or Scottsdale in one of our EZGO S6 golf carts with your PuzzleMaster as driver. You will visit up to five locations searching for clues to solve your puzzle! Our carts are equipped with seat belts, and are allowed on roads that go under 35mph. We are a licensed livery vehicle in the State of Arizona, and your PuzzleMaster Driver has completed a full background check. PuzzleMasters are experienced golf cart drivers, who will not only transport you throughout the game, but assist you during the game. Prior to game play, your driver will explain all safety rules and emergency procedures to ensure a safe and fun time by all.
What can we expect when we arrive?
Arrive at our meeting spot ready to play. Wear comfortable clothing, use the restroom prior to your arrival and have your thinking caps on! Your Puzzle Master Driver will go over safety rules and expectations. Every rider should have signed the online liability waiver form; if they forget, they will be asked to sign one then. PLEASE NOTE: no purses, bags, food or drinks are allowed on the ride. There is NO safe storage places on the ride, and your hands will be full of puzzle pieces! The only exception is one small water bottle when it's hot. The timer will start at your appointed time, so don't be late! Phones are allowed if they can safely be stowed during ride times.
Is there a minimum age and is it family friendly?
All of our rides are family friendly and contain no inappropriate material or situations. Puzzle Rides is great for families and birthdays! We'd love to have your kids along, but they must be at least 5 years old. Have several little ones? We can accommodate families of six if one parent and two kids can fit safely on our middle row (which is pretty common if both kids are under the age of 10!) Please contact us before booking to confirm; text or call (602)601-2261 or use our contact form.
On all rides, children under the age of 16 MUST be accompanied by a paid participating parent or guardian. Due to car seat requirements in the state of Arizona, no children age 4 or under may ride on Puzzle Rides at any time.
What is the maximum number who can participate?
Our golf carts hold up to 5 adult passengers plus the driver, and all participants must wear a seat belt. With this in mind, please note that our carts are very small spaces, and larger guests may be uncomfortable. You can book parties of up to 10 online; please note groups of 6 or more are split up between multiple carts. You can chose to all work the same puzzle, or have "dueling carts": both carts work on the same puzzles and race each other to win!
How can we have a private experience?
Due to Covid-19 precautions, all experiences are private. However, do know it is very difficult to solve our puzzles with just 2-3 people. We recommend 4-5 people for the best chance of solving our puzzles!
What are your Covid-19 precautions? Drivers are required to take their temperatures before a ride. No driver is allowed to drive with any illness symptoms. Carts and puzzle pieces are disinfected between rides, in addition to being outside - the sun, the wind and UV rays offer additional prevention!
Is alcohol involved?
This is our #1 asked question!! There is no alcohol on the cart, but we are designing an adults-only ride, the Rock 'n Roll Ride, which will debut in May as part of our Hot Summer Nights. There are three rides to chose from: Soft Rock (which has you visiting wine bars), Classic Rock (which has you visiting beer bars) and Hard Rock (which involves liquor!). We do not provide alcohol, and no alcohol is allowed on the carts, but you are welcome to purchase alcohol from our secret menus at each establishment (since most likely they are a clue!!!)
Can I bring my dog with me?
Service dogs are always welcome. There is no charge to bring the service animal, but we must limit your party size to 4 so that they have their own space on the cart.
All other animals, whether support or a pet are ALSO welcome to tag along, but must sit comfortably on your lap or on the seat next to you. While there is no charge for your companion, please let us know in advance and limit your party size to 4 or 9 so that we have plenty of room. There is very limited space, and we want you and your companions to be safe! Please be aware that we are not responsible for any actions your animal takes while on a ride.
*please note that in Scottsdale, if you have 4 or less people, Bob will bring along his dog Roxie. We really love dogs-so much so you can use Roxie as a coupon code for a discount when you book!
Are you handicap accessible?
We do our best to accommodate everyone! Participants will need to be able to safely transfer into our cart, but we do not have room to accommodate bringing a wheelchair along. If a wheelchair bound participant can safely transfer, they are welcome to ride along and solve clues as they can from the cart.
We are running a little late. Is that okay?
Our rides are booked on a very tight time frame throughout the day. It is important that all participants arrive on-time so that we can maintain this schedule for all customers. If you have a private experience, we will allow for you to arrive up to 10 minutes late, with a call/text to your Puzzle Master. However, we may have to cut your puzzling time down to accommodate the rides behind you.
What is your cancellation / rescheduling policy?
Cancellations for refund must be made no later than 48 hours in advance of your experience. Cancellations of less than 48 hours may be rescheduled, but not refunded. Experiences rescheduled less than 24 hours before their booking time WILL be subject to a $50.00 rescheduling fee, which is due before your experience can be rescheduled. If you no-show to your experience, all monies are forfeited. We understand that emergencies can happen. However, we plan and staff our facility so our customers have an amazing experience. For this reason, we are NOT able to waive this fee within 48 hours of your scheduled experience for any reason. We appreciate your cooperation and understanding of this policy.
How long is the Puzzle Ride?
The timer is set at 75 minutes for all puzzle rides. Plan to arrive at the meeting location about ten minutes before your ride, and plan on an additional ten minutes at the end of the ride for photos. We will take photos throughout and at the end of the Ride, and send them to you via text or email to commemorate your escape room/scavenger hunt on wheels!
What happens if it rains?
If it is raining at the time your ride starts:
- In Prescott, we will give it 15 minutes to stop; if it doesn't, we will reschedule your ride.
- In Scottsdale, we run rain or shine! We have ponchos for you to use to stay dry.
If it begins to rain during your ride:
- In Prescott, we will stop the clock and seek safety in the local parking garage. Most summer storms are short, and we will restart the game when it stops!
- In Scottsdale, we break out the ponchos!
We do not offer refunds due to weather, only vouchers for rescheduling.