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  Puzzle Rides – Terms & Conditions

By booking with Puzzle Rides, you acknowledge and agree to the following policies:

1. Booking & Payments

• Full payment is required at the time of booking unless a deposit option is offered.

• Deposits are non-refundable. If a deposit is made, you authorize Puzzle Rides to charge the balance to the same card:

  • Up to 6 hours before ride time for regular rides.

  • Up to 6 days before ride time for Puzzle Relays.

• All sales are final. Puzzle Rides does not offer refunds under any circumstances. Store credits (“vouchers”) may be issued in accordance with the policies below.

2. Cancellation & Rescheduling Policy

• 72+ hours prior to ride start: Eligible for store credit equal to the full booking amount. Credits do not expire.

• 24–72 hours prior to ride start: Eligible for store credit minus a $50 rebooking fee.

• Less than 24 hours or same-day: No credit, voucher, or refund will be issued.

• No-shows: No refunds and no vouchers will be issued.

• Puzzling Pub Crawls canceled or rescheduled within 7 days of the scheduled start → $50 rescheduling fee.

• Puzzle Relays canceled or rescheduled within 7 days of the scheduled start → $250 rescheduling fee.

• Events with an After Action purchased canceled or rescheduled → $500 rescheduling fee.

• If weather or safety conditions require cancellation, Puzzle Rides will issue a store credit valid for one year.

• Group Size & Final Headcount Policy (11+ Guests)
  For groups of 11 or more, a final confirmed guest count is required 7 days prior to the event date. Any decrease in guest count within 7 days of the event is non-refundable. If the guest count decreases, the original full event fee still applies, as staffing and cart allocations have already been secured and other groups may have been turned away to accommodate your reservation.
  If your group size increases after the final headcount, we will do our best to accommodate additional participants based on availability, but additional spots are not guaranteed.

• Any temperature over 108°F at the time of (or within two hours prior to) a ride will result in cancellation and rescheduling, or a voucher may be issued. Likewise, if it is snowing, or if roads are wet and it is under 50°F, the ride will result in cancellation and rescheduling, or a voucher may be issued.

• Puzzling Pub Crawls that cannot be run as scheduled will be converted into a Puzzle Party, and a voucher will be issued for any difference in price.

3. Arrival & Late Policy

• Guests must arrive at least 10 minutes prior to the scheduled start time (20 minutes for groups of 11+).

• Instructions begin 10 minutes before ride time; rides depart on time.

• Guests arriving more than 10 minutes late will have their ride canceled without refund.

• For Puzzle Relays, late arrivals will result in reduced or eliminated phases to ensure the event finishes on schedule.

• If a group falls below or equal to 10 participants after booking a Relay, Puzzle Rides reserves the right to convert the event to a Puzzle Ride or Puzzle Party format with no refund of price difference.

4. Safety & Conduct

• Alcohol is not permitted on carts under any circumstances. Puzzle Rides does not provide alcohol and does not return participants to their vehicles following Pub Crawls.

• All participants must sign the electronic waiver prior to participation. Paper copies and modifications are not accepted.

• For safety, Puzzle Masters may assign seating. Seatbelts are required at all times. Seatbelt extenders are available in limited quantity. If a participant cannot be safely secured, Puzzle Rides reserves the right to deny participation and will issue a voucher for future use.

• Carts have a combined maximum weight capacity of 1,250 lbs. Guests are responsible for booking with this limitation in mind.

5. Health Policy

• Guests who are sick should not attend.  If you notify Puzzle Rides in advance of illness, a voucher may be issued for a future ride and rescheduling fees may be waived.

• Guests who arrive with visible illness may have their booking canceled at check-in. In such cases, no refund will be issued, and any voucher will be subject to a $100 rescheduling fee.

6. General

• Puzzle Rides reserves the right to refuse service to any guest who poses a safety risk, is disruptive, or fails to comply with staff instructions.

• By participating, guests acknowledge the inherent risks of outdoor activities and agree to release Puzzle Rides from liability to the fullest extent permitted by law.

• These policies exist to protect the quality of the experience for all participants. We appreciate your cooperation and understanding.