find yourself puzzled?

GET ANSWERS TO YOUR MOST FREQUENTLY ASKED QUESTIONS

IMPORTANT NOTE: On all rides, children under the age of 16 MUST be accompanied by a paid participating parent or guardian. Children 7 and up are welcome on all Puzzle Rides.  Age verified 5 and 6 years old may participate on Pirates Treasure Adventure ONLY. 

No children under the age of 5 are allowed to ride on the carts per Arizona state law. 

ARE WE REALLY RIDING AROUND IN A VEHICLE?

Yes! You will be riding around on Prescott or Scottsdale public roads in one of our EZGO S6 golf carts with your PuzzleMaster as driver. You will visit up to five or more locations searching for clues to solve your puzzle! Our carts are equipped with seat belts, and are allowed on roads that go under 35mph. We are a licensed livery vehicle in the State of Arizona, and your PuzzleMaster Driver has completed a full background check. PuzzleMasters are experienced golf cart drivers, who will not only transport you throughout the game, but assist you during the game. Prior to game play, your driver will explain all safety rules and emergency procedures to ensure a safe and fun time by all.

WHAT CAN WE EXPECT WHEN WE ARRIVE?

Arrive at our meeting spot ready to play. Wear comfortable clothing, use the restroom prior to your arrival and have your thinking caps on! BRING YOUR READING GLASSES if you need them! Your Puzzle Master Driver will go over safety rules and expectations. Every rider should have signed the online liability waiver form; if they forget, they will be asked to electronically sign it on the spot. PLEASE NOTE: no purses, bags, or food allowed on the ride. There are NO safe storage places on the ride, and your hands will be full of puzzle pieces! Purses, crossbody bags and backpacks get caught on golf carts way too easily – we’ve had people fall due to straps getting caught which is why we no longer allow them. The only exception to brining things along is one small water bottle when it’s hot. Please use the restroom BEFORE you arrive as there are no close public restrooms. The timer will start at your appointed time, so don’t be late! Phones are allowed if they can safely be stowed during ride times.

IS THERE A MINIMUM AGE AND IS IT FAMILY FRIENDLY?

AgeAll of our daytime rides (Hijacked by Science, Wild West Heist, Pirate’s Treasure Adventure, Lost in Time and Copper Canyon Caper) are family friendly and contain no inappropriate material or situations. Ghost Riders does contain references to grisly murders and should be considered rated PG-13. Puzzle Rides is great for families and birthdays! We’d love to have your kids along, but they must be at least 7 years old.  Age verified 5 and 6 years old children may participate on Pirates Treasure Adventure ONLY. Please be aware that groups of 6 or more are split between two carts, and at least one adult must be present per four kids ages 16 and under. 

WHAT IS THE MAXIMUM NUMBER WHO CAN PARTICIPATE?

Our golf carts hold up to 5 adult passengers plus the Puzzlemaster driver, and all participants must wear a seat belt. With this in mind, please note that our carts are very small spaces, and larger guests may be uncomfortable. You can book parties of up to 10 online; please note groups of 6 or more are split up between multiple carts. With 2 or more carts you will be “dueling”: all carts will have their own identical puzzle kit and race each other to win!

Have more than 10? We can accommodate larger groups of up to 25 in Scottsdale – please call us directly at (602)601-2261. Check out our team building activities for groups of 16 – 100!

HOW CAN WE HAVE A PRIVATE EXPERIENCE?

Due to Covid-19 precautions, all experiences are private. However, do know it is very difficult to solve our puzzles with just 2-3 people. We recommend 4-5 people for the best chance of solving our puzzles!

What are your Covid-19 precautions? No driver is allowed to drive with any illness symptoms, and must test negative for Covid to return to work after ANY Covid-like symptoms.

Being outside with the sun, the wind and UV rays offers additional prevention! 

IS ALCOHOL INVOLVED?

This is our #1 asked question!! Only on our Puzzling Pub Crawls is alcohol a factor.  There is no alcohol on the cart, but we DO offer adults-only pub crawls! We do not provide alcohol and no alcohol is allowed on the carts, but you are welcome to purchase alcohol at one of the bars we will visit. There are sixteen participating bars, and your route is chosen by chance!

CAN I BRING MY DOG WITH ME?

Service dogs are always welcome. There is no charge to bring the service animal, but we must limit your party size to 4 so that they have their own space on the cart.

All other animals, whether support or a pet, are ALSO welcome to tag along but must sit comfortably on your lap or on the seat next to you. While there is no charge for your companion, please let us know in advance and limit your party size to 4 or 9 so that we have plenty of room. There is very limited space, and we want you and your companions to be safe! Please be aware that we are not responsible for any actions your animal takes while on a ride.

*We really love dogs-in fact, one of our former Puzzlemasters used to bring his dog Roxie on rides!  Use Roxie as a coupon code for a discount when you book!

ARE YOU HANDICAP ACCESSIBLE?

We do our best to accommodate everyone! Participants will need to be able to safely transfer into our cart, but we do not have room to accommodate bringing a wheelchair along. If a wheelchair bound participant can safely transfer, they are welcome to ride along and solve clues as they can from the cart. Please contact us prior to booking if you have questions about or will need accommodations.

WE ARE RUNNING A LITTLE LATE. IS THAT OKAY?

Our rides are booked on a very tight time frame throughout the day. It is important that all participants arrive on-time so that we can maintain this schedule for all customers. We will allow for you to arrive up to 10 minutes late IF you call/text to let your Puzzle Master know. However, we will have to cut your puzzling time down to accommodate the rides behind you. Rides arriving more than 10 minutes late will have to reschedule, with a $50 rebooking fee assessed.

WHAT IS YOUR CANCELLATION / RESCHEDULING POLICY?

Puzzle Rides does not offer direct refunds on any ride, but will issue a store credit good for one year should you have to cancel at any time or if weather causes us to postpone due to safety reasons. Puzzle Rides that are canceled or rescheduled by the customer less than 48 hours before their booking time will be subject to a $50 rescheduling fee. Pub Crawls that are canceled or rescheduled less than 7 days before their booking time will be subject to a $50 rescheduling fee. Puzzle Relays that are canceled or rescheduled less than 7 days before their booking time will be subject to a $250 rescheduling fee. Any event in which an After Action was purchased that is canceled or rescheduled will be subject to a $500 rescheduling fee. We plan and staff our rides so our customers have an amazing experience. We appreciate your cooperation and understanding of this policy.

If you would like to purchase Enhanced Refund Protection for an additional cost at check out, please read all of our terms and conditions BEFORE purchasing.  Please note that in any refund situation, booking fees and Refund Protection costs are NEVER refundable.

HOW LONG IS THE PUZZLE RIDE?

The timer is set at 75 minutes for all regular puzzle rides. For our premium puzzle rides the timer is set at 90 minutes. Plan to arrive at the meeting location about ten minutes before your ride, and plan on an additional ten minutes at the end of the ride for photos. We will take photos throughout and at the end of the Ride, and send them to you via text to commemorate your escape room/scavenger hunt on wheels!

WHAT HAPPENS IF IT RAINS, SNOWS OR IS TOO HOT?

RAIN:

If it is raining at the time your ride starts:

In the Summer:

Prescott:  we will give it 15 minutes to stop in the summer; if it doesn’t, we will reschedule your ride.
Scottsdale:  we run rain or shine in the summer. Come prepared!

In the Winter, we reschedule your ride in either location if it is raining at the start of your ride. It’s miserable to be cold & wet!   Per our policy, if it is raining one hour before your Puzzle Ride and the forecast shows continued showers, we will cancel the ride and you will receive a voucher for rescheduling. If there is an active Flood Warning, we cancel all rides during that time. Only those who purchased our enhanced refund protection have the option of a refund if we cancel due to weather.  Please note that if we do *not* cancel your ride, but you decide not to show up, you do not receive a voucher for rescheduling or a refund.

If it begins to rain during your ride in the summer:

In Prescott, we will stop the clock and seek safety in the local parking garage. Most summer storms are short, and we will restart the game when it stops!
In Scottsdale, we break out the emergency ponchos! These are very thin but will keep the worst off if we have an unexpected shower.

SNOW: If there is snow on the ground, and roads are dry, we will proceed as normal.

If there is snow and wet roads, we will reschedule your ride.

HEAT: If it is predicted to be over 110 degrees two hours before the time of your ride, we reserve the right to postpone your ride.

We do not offer refunds due to weather, only vouchers for rescheduling.

DO YOU OFFER DISCOUNTS?

At this time, we only offer active military discounts.

Please text us directly for more information at

(602)601-2261

WE HAVE A NONPROFIT GROUP. IS THERE A DISCOUNT FOR US?

Our group rates are discounted to our lowest rate. That said, we DO have a nonprofit waiting list to be “testers” on our testing runs. Every ride must have test runs, and we offer these at no cost to qualifying nonprofit groups.

Please text us directly for more information at (602) 601-2261

CAN WE SIGN OUR WAIVERS ON PAPER?

We require all guests to complete an electronic waiver for several reasons, #1 being the fact we pick you up on location, and not an office. Papers can easily be lost while on a golf cart or at an event, and that’s your personal information! We believe no one, not even our Puzzlemasters, should have access to your private information. In addition, when you arrive we want your attention on having fun, not on using time to sign things.

Also, printing and storage of paper waivers takes a huge toll on our natural resources, when an electronic copy is safer and does not impact the environment. An electronic copy cannot be lost, damaged or placed in the wrong hands. For these reasons, electronic copies are all that we will accept.

WILL YOU TAKE SOME PICTURES OF US?

Yes! We will take pictures with our camera phones and *if* you have an iphone, we will AirDrop them to you at the end of the ride. If you have an Android or forget to do the AirDrop, we will send them to you via a text link typically within 72 hours.

IMPORTANT, PLEASE READ BEFORE BOOKING

TERMS & CONDITIONS

Please arrive for your Puzzle Ride or Puzzling Pub Crawl 10 minutes before your scheduled time. If you arrive more than 10 minutes after your scheduled time, we will reschedule your ride for another time and assess a $50 rescheduling fee. Groups arriving late for Puzzle Relays will have phase times reduced or eliminated in order to complete the Relay in the time scheduled. If you place a deposit on a Ride, and do not have the balance paid in full, you authorize us to charge the card you made the deposit with to be billed the remainder due up to six hours before the Ride. If you have a balance on a Relay six days before a ride, you authorize us to charge the remainder to the card you put down. Puzzle Rides does not offer refunds on any ride, but will issue a store credit good for one year should you have to cancel at any time or if weather causes us to postpone due to safety reasons. Puzzle Rides canceled or rescheduled by the customer less than 48 hours before their booking time will be subject to a $50.00 rescheduling fee. Pub Crawls and Relays canceled or rescheduled less than 7 days before their booking time will be subject to a $250 rescheduling fee. Any event in which the owner(s) are traveling to an event that is canceled or rescheduled after deposit is made will be subject to a $500 rescheduling fee. We plan and staff our rides so our customers have an amazing experience. We appreciate your cooperation and understanding of this policy. Under no circumstances do we allow alcohol on our carts, and we do NOT provide any alcohol as part of your purchase. We will not return you to your vehicle after a pub crawl. All participants must sign our waiver before participating. We do not allow paper copies, and we will not modify it. Photos not AirDropped at the time of the ride may take up to 72 hours to be sent to you. Available for purchase at time of checkout, the Optional Enhanced Refund Protection Add-On covers cancellation of an ENTIRE Booking for the following reasons: Illness / Injury preventing your party from making your trip Pre-existing Medical Condition preventing your party from making your trip Death of Immediate Family Flight disruption the day of booking Mechanical Breakdown the day of booking Adverse Weather Cancellations by Puzzle Rides Home Emergency preventing your party from making your trip We may also consider other Emergency Circumstances at our absolute discretion and you will need to provide evidence for these circumstances. PLEASE NOTE ONLY ENTIRE PARTY CANCELLATIONS ARE COVERED BY THIS PROTECTION. Individuals in a party who cannot attend are subject to our regular cancellation policy. You must read the General Conditions of Refund, and the individual reasons section, for full information on what we will and will not refund for each reason. For more information, visit our CANCELLATION POLICY page.

Puzzle Rides, a dba of Ride Prescott, LLC, is a licensed livery service in the state of Arizona. We have a zero-tolerance policy on the use of drugs and alcohol by our drivers while working. Please report any violations to [email protected]. We also have hidden discounts throughout these pages because, hello, we love puzzles!

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