Children must be 8 years old to participate on all rides.  No children under the age of 8 are allowed to ride on the carts per Arizona car seat law unless they are 4’9″ tall.

On all rides, children under the age of 16 MUST be accompanied by a paid participating parent or guardian.  We require one adult per four children on every cart.

You asked for a drinking ride! While there is no alcohol on any puzzle ride, check out our Puzzling Pub Crawls for the 21+ crowd!

is there a weather policy?

We only cancel for weather if the roads are impassable and we can’t physically get to the location. Blizzards, snowstorms, haboobs…that’s about it! You can read our full weather policy HERE.

What is the cancellation policy?

Puzzle Rides does not offer direct refunds on any ride, but will issue a store credit good for one year should you have to cancel at any time or if weather causes us to postpone due to safety reasons. Puzzle Parties canceled or rescheduled less than 7 days before their booking time will be subject to a $50 rescheduling fee. We plan and staff our rides so our customers have an amazing experience. We appreciate your cooperation and understanding of this policy. If you would like to purchase Enhanced Refund Protection for an additional cost at check out, please read all of our terms and conditions BEFORE purchasing HERE.